Customers today are passionate fans of properly designed self-service. So I've developed specific, reliable rules, based on customer experience design principles, customer service best practices and good old common sense, for making it possible for consumers to serve themselves successfully.
How To Deliver Exceptional Self-Service To Customers: Experience Design Principles, Commonsense Tips
Forbes - 7 May 2018 23:02
Customers today are passionate fans of properly designed self-service. So I've developed specific, reliable rules, based on customer experience design principles, customer service best practices and good old common sense, for making it possible for consumers to serve themselves successfully.
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